Account Manager

About the role​

The Account Manager (AM) delivers stakeholder engagement and communications consultancy across a range of infrastructure projects. The AM holds a diverse range of responsibilities on both client and internal/company projects, and works closely with the wider team and also freelancers.

  • The AM is an excellent collaborator with a strong entrepreneurial spirit
  • They are proactive, not afraid to ask questions and raise ideas, and have the tenacity to go above and beyond.
  • Using their consultancy and/or in-house experience, the AM identifies compelling narratives and opportunities, and drives advocacy with political and business stakeholders.

Duties and responsibilities​​

  • Demonstrate IM values and behaviours in all ways of working.
  • Deliver impactful campaigns and high quality materials to support client objectives.
  • Manage relationships with senior project stakeholders and clients.
  • Manage relationships with a wide range of external stakeholders such as business leaders, local and national government, special interest groups and local communities.
  • Develop stakeholder mapping, manage stakeholder databases, develop briefing notes and identify potential advocates.
  • Work with a range of technical experts in client teams to understand and translate complex information for a wide range of audiences.
  • Eventually take the lead on client accounts and project manage deliverables, other team members and hours/billing.
  • Work with graphic designers and videographers to bring ideas to life including: infographics, animations, video case studies, presentations, brochures and maps.
  • Work with IM leadership team on a range of corporate materials and projects.
  • Assist in the development of new business pitches and proposals.
  • Monitor Government and Parliament activity relevant to our clients and business development.
  • Research new infrastructure projects and relevant developments in planning policy.
  • Other duties as required to complete the job to a high level of quality.

Person specification​

  • High level of collaboration
  • Skilled communicator – both written and spoken
  • Track record of building and managing relationships
  • Campaigning mindset
  • Enthusiastic and entrepreneurial
  • Relevant qualification
  • Comfortable dealing with stakeholders at all levels – from junior staff to CEOs
  • Experienced in a relevant field and able to translate this into positive outcomes for the team

Interested in the job?​

Please send your cv and a cover letter outlining your experience to careers@infrastructure-matters.co.uk with the subject line: Account Manager